Anchorage Yoga & Cycle Terms & Conditions

   

MEGA IMPORTANT POLICIES


   

GENERAL TERMS AND CONDITIONS

Instructors and classes are subject to change without notice. Please visit the AYC class schedule for updates.
AYC accepts Mastercard, Visa, American Express, cash or checks.
AYC is not responsible for any bank overdraft fees.
All classes must be prepaid.
All sales are final. Classes are non-refundable, exchangeable or transferable.


WHAT IF I NEED TO CANCEL MY CLASS?

No problem! We have a 2–hour cancellation policy. That means you can cancel up to 2 hours before the class start time. If you do not cancel 2 hours prior to the start of class package holders will lose a class, and members will be charged a discounted fee of $10. If you are attending a 6 am Yoga class or a 6:15 am Cycle class, the waitlist will freeze at 10 pm the night before. If you cancel after 10pm the night before class, it is considered a late cancel. If you have trouble canceling or have any questions, please contact the studio. We understand life happens so each client will receive one courtesy cancel.
All sales are final. Classes are non-refundable, exchangable or transferable.
If you need to cancel a reservation, log into MindBody, go to My Info, click My Schedule and click Cancel next to the class time. If you have trouble canceling or have any questions, call the studio. You can also use our app!

WE ARE SORRY, BUT WE DO NOT OFFER REFUNDS. IF YOU NEED TO CANCEL WITHIN 2 HOURS OF THE CLASS START TIME, YOU WILL LOSE THE CLASS CREDIT.


WHAT IS THE WAITLIST AND HOW DOES THAT WORK?

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist.
To do so, you must purchase a class or series. If you do not get a spot in the class, your account will be credited!
If a spot opens, you will be added to the class and receive an email confirmation.
All classes have a 2-hour cancellation notice, so if you're added to a class from the waitlist at the last minute, be aware the 2-hour cancellation still applies.
The waitlist closes 2 hours prior to that class start time.
If you no longer want a spot in the class, you need to remove yourself from the waitlist 2 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will lose the class credit.

TO CHECK YOUR WAITLIST STATUS, LOG INTO MINDBODY, GO TO MY INFO, CLICK MY SCHEDULE. IF YOU GOT INTO THE CLASS IT WILL SAY “WAITLIST UNCONFIRMED.” IF YOU DO NOT WANT THIS CLASS, BE SURE TO REMOVE YOURSELF OR NOTIFY US AND WE’LL REMOVE YOU!


DO YOU OFFER A MONTHLY UNLIMITED OPTION?

We offer an unlimited monthly membership for just yoga, just cycle or you can combine both with the AYC membership. Memberships are not available for purchase on our app so please visit the login/register tab and look under contracts for purchase.
The monthly unlimited auto-renews every month. So the day it expires, your account will automatically purchase you another month under the same terms.
If you’re on the monthly unlimited and no-show for or late cancel (under 2-hours notice) a class, you will incur a $10 fee after your third late cancel.
To purchase your Monthly Unlimited, log into your MindBody account, go to Contracts and choose Monthly Unlimited.

IF YOU WANT TO CANCEL YOUR MONTHLY UNLIMITED AT ANY POINT AFTER THE THREE MONTH MINIMUM, JUST EMAIL US 15 DAYS PRIOR TO THE EXPIRATION OF THE CURRENT MONTH, AND WE WILL CANCEL THE AUTO RENEW!


WHAT IF I AM RUNNING LATE TO CLASS?

We get it; life happens…traffic, meetings run over, heck life can be complicated. If you are signed up for a class (whether you are an existing client or brand new to AYC) and are running late, you have a 5-minute window from the start time of the scheduled class time to keep your reserved spot.
Please check in at the desk more than 5 minutes before the class start time. If you arrive with less than 5-minutes until the start time of class, your spot may be given to a standby student.
To ensure the safety of our clients, we only allow late entry up to 5 minutes after class starts, provided there is a spot available. We require that all new students receive a proper introduction to the instructor and/or the bike and suggest arriving 15-minutes before class begins. Thank you in advance for understanding!