SUSPENSION & CANCELLATION
As a member, you are welcome to freeze or suspend your AYC membership. Suspensions require a two week notice prior to your billing date. If you are going on vacation, traveling for business, or experienced an injury, freezing your membership is a great option. Please note that we do not allow suspended memberships to be cancelled. Members are required to have an active membership for three months to be eligible for suspensions. Your membership must be active for one month prior to cancellation. Please review the following freeze policy prior to submitting your freeze request.
I understand that I can suspend my membership if submitted at least 2 weeks prior to my next automatic payment. Membership freezes are based on your billing date.
I understand that I can only freeze my membership once in a calendar year for up to three months. I understand my payment will automatically restart upon the predetermined date, unless I notify Anchorage Yoga for an earlier reactivation date. I understand that I cannot cancel my membership while it is on hold/suspended. My membership will be active for the entire month after that final payment. Anchorage Yoga does not pro-rate refunds or allow extensions and/or transfers for a frozen membership.
SUSPENSION REQUEST FORM
As a member, you can cancel your membership at anytime after the first three months have been completed. All contracts are auto-renewing and require cancellation by the member. Cancellations require a 15 day notice prior to your billing date. AYC makes exceptions for the following circumstances; military leave, pregnancy, or medical disability. In these instances, we will waive the 15 day cancellation policy if notified prior to the automatic payment date. If your cancellation request falls within these categories, please provide sufficient documentation to support the online web form. For example: a doctor’s note, copy of your transfer, or deployment orders. Please review the following cancellation policy prior to submitting a cancellation request.
I understand my membership will be cancelled if I submit the web cancellation online form at least 15 days prior to my next automatic payment. Membership cancellations are based on your billing date.
A confirmation e-mail will be sent confirming the successful submission of my request. Then, a staff member will email a final confirmation that my cancellation has been processed and the dates the cancellation is effective. I understand that I cannot cancel my membership while it is on hold/suspended. Anchorage Yoga does not pro-rate refunds or allow extensions and/or transfers for a suspended membership.